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Privacy

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What we collect, why we collect it, who else processes it, and how long we keep it. Written to be read rather than to be survived.

Who we are

EchoLogic provides a continuity layer for team decisions. When your organization uses EchoLogic, your organization is the controller of the content you put into it and we are a processor acting on its instructions.

What we collect

Account data

An email address, the name you choose to show your team (optional), and the organization and department you belong to. We do not ask for a phone number or a job title.

Content you create

Whiteboards, entries, canvases, notes, meeting transcripts you upload, and files you attach. This is the substance of the product: the record exists because you wrote it.

Billing data

Your subscription status and how many seats your organization holds. Card details never reach our servers — checkout happens on Stripe and we store only the identifiers Stripe gives back.

Operational logs

Ordinary server logs, an audit trail of our own administrative actions, and your organization’s activity log, which its owners and admins can read and download.

Who else processes it

Five sub-processors, and four of them handle the content you write:

ProcessorWhat it handlesSees your content
VercelHosting the appYes — requests pass through it
SupabaseAuthentication, database, file storageYes — it stores it
AnthropicExtracting decisions, risks and questions from what you writeYes
OpenAIParts of the same extraction pipeline, and finding related items across boardsYes
StripeCheckout, subscriptions, payment disputesNo

Extraction is how the Continuity Index is built, so text you capture and transcripts you upload are sent to those model providers to be turned into structured events. They act as processors and do not train on it. If that is a problem for your organization, tell us before you start — it is not something we can switch off per-account today.

What we do not do

  • We do not sell your data, and we do not share it for advertising.
  • We do not train our own models on your content.
  • We do not read your boards. Support access requires your explicit consent, granted from your account settings and revocable there, and every such session is recorded in the audit trail and in your organization’s activity log.

Who can see what

Content is scoped to your organization and, inside it, to departments. Nothing crosses that boundary unless someone in your organization explicitly shares it. An Executive role sees across departments; a member sees their own, plus whatever has been shared with them. A board turned into a public link is exactly that — public to anyone holding the link, until it is turned off. More on how this is enforced is on the security page.

How long we keep it

Content lives as long as your organization does. When a board or a file is deleted it is removed from the live system; backups age out on their own schedule.

Everything else has a limit, and a daily job deletes what has passed it:

  • Your organization’s activity log: one year. You can download it as a spreadsheet at any time from the Company page.
  • Records of EchoLogic staff actions, including any support access to your workspace: two years. These exist so we can account for what we did.
  • Notifications: 90 days. They only point at something — what they point at stays.
  • Error logs: 90 days. We use these to fix faults.
  • Bug reports you send us: one year.
  • Chats you never saved to a board: 90 days. A chat saved to a board is content, and stays with the board.
  • Payment records: seven years, because tax and accounting law requires it. Stripe holds them.

When an owner closes your organization’s account, everyone has 30 days to download their data, and an owner can change their mind during that time. After 30 days we permanently delete the organization, every board shared with it or filed in its departments, and the boards and accounts of members who belong to no other organization. We keep only what we must for tax and accounting, which Stripe holds.

You can also delete your own account from your Account page, on the same terms: 30 days to download your data and change your mind, then your account, every board you own and your sign-in are permanently deleted.

Your rights

Depending on where you live you may have the right to access, correct, export or delete your personal data, and to object to some processing. You can download everything on your own boards from your Account page, and your organization’s owners and admins can download its data from the Company page. For anything else, ask your organization’s Executive first, since they control the workspace — or write to us and we will help. Requests reach us at privacy@echo-logic.ai.

Changes

If we change how any of this works we will update the date at the top, and material changes will reach account Executives by email rather than appearing quietly here.

EchoLogic
Continuity for how your team thinks, decides, and remembers why.
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